Costa Rica marks SurveyMonkey’s first office in Latin America, where the company already serves 19,000+ paying customers
HEREDIA, Costa Rica–(BUSINESS WIRE)–SurveyMonkey, the world’s most popular platform for surveys and forms, today announced the opening of its newest office in Heredia, Costa Rica. The country’s skilled workforce and strategic location for customers in both North and South America make it a natural next step as SurveyMonkey builds a global team that reflects and supports its diverse customer base.
Established in Cariari Corporate Center (formerly Plaza Real Cariari) in Ulloa, Heredia, the new office is home to 40 employees across key functions including customer operations and success, engineering, human resources, and sales. SurveyMonkey plans to increase the team size by 30% by the end of 2025, with an emphasis on hiring in customer success, operations, and marketing functions.
Highlights of this new office and strategic expansion include:
- A vibrant, modern workspace: Housed within WeWork C3 Cariari Corporate Center, the new office reflects SurveyMonkey’s commitment to innovation, community, and employee wellness. Employees benefit from sustainable infrastructure, a comfortable environment, and access to amenities like relaxation areas, meditation rooms, pet-friendly zones, an in-house barista, stocked pantries, and community events—all designed to foster a collaborative and engaging work atmosphere.
- Investment in the local community: SurveyMonkey is launching a local chapter of its Diversity, Inclusion, and Impact Groups (DIIGs) to support volunteer and social impact initiatives, and employees will participate in beloved traditions like the company’s global Week of Service, which honors the legacy of former CEO Dave Goldberg through community service and engagement. The Costa Rica team will also benefit from comprehensive training and professional development programs, ensuring employees have the support and resources needed to thrive and grow their careers in tech.
- Regional momentum: The SurveyMonkey platform is both powerful and easy to use, and is available in more than 56 languages, including Spanish and Brazilian Portuguese. With more than 19,000 paying customers in Latin America and 500 in Costa Rica today, the company sees a significant opportunity to grow its customer base across Latin America through this expansion.
- An expanded global footprint: This new office joins SurveyMonkey office locations in San Mateo California, United States; Portland, Oregon, United States; Ottawa, Canada; Dublin, Ireland; Amsterdam, The Netherlands; Padua, Italy; and Bengaluru, India. With employees across the US, UK, Canada, Europe, Australia, India, and now Latin America, the company is well-positioned to continue growing its team, meeting diverse customer needs, and building products users love.
«SurveyMonkey’s expansion into Costa Rica is poised to support innovation and contribute to the local economy,» said Eric Johnson, CEO at SurveyMonkey. «Our on-the-ground team is already a standout group of leading minds who are enabling us to better build and sell our products locally, and in other communities worldwide. We’re just getting started in Latin America, and we see tremendous untapped growth potential ahead.»
«We are steadfast in our commitment to two complementary philosophies: helping users gather meaningful insights and the Costa Rican spirit of Pura Vida,» said Elias Conejo, Director of Engineering at SurveyMonkey and Site Lead of the Heredia office. «As we continue to build our team, we are emphasizing authenticity, balance, and genuine human connection to create strong cross-cultural bonds, while continuing to drive innovation.»
The new Costa Rica hub is not just an investment in regional operations—it’s a commitment to continuing to foster global impact. Established in a dynamic and fast-growing business ecosystem, SurveyMonkey’s newest Costa Rica office will be key to supporting the company’s mission to help teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
About SurveyMonkey
SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions–from startups to Fortune 500 companies–SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.
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