DALLAS–(BUSINESS WIRE)–Blue Yonder, the world leader in digital supply chain transformation, announced today that – through its subsidiary Doddle Inc. – it has acquired Inmar Post-Purchase Solutions (IPPS), a joint venture between Doddle, a part of Blue Yonder, and Inmar, Inc. Blue Yonder, through its subsidiary Doddle, has now purchased the remaining 51% of IPPS, adding to the 49% that Doddle previously owned as of March 2022.
Renamed Blue Yonder Reverse Retail Operations LLC, the entity will continue to support FedEx Easy Returns, which offers FedEx customers access to a low-cost, package- and label-free returns solution. FedEx Easy Returns is currently available at approximately 3,000 drop-off locations in the trusted returns network of FedEx Office and Kohl’s stores across the U.S., with plans for swift growth.
The service offered by Blue Yonder Reverse Retail Operations LLC is powered by the Blue Yonder Returns Management solution, which allows consumers to return their items without needing to print labels or have packaging, enhancing the overall convenience of the returns experience. The solution also helps streamline the returns process for retailers. Returns will be routed through a reverse logistics facility for optimal recovery, helping retailers ensure the accuracy and speed of the return, as well as potentially reducing waste.
“According to our Consumer Retail Returns Survey, consumers are more likely to use third-party returns services if they have convenient drop-off locations (60%) and offer faster refund processing (47%), so efficient returns are absolutely critical for improving consumer experiences while optimizing costs for retailers,” said Duncan Angove, CEO, Blue Yonder. “The volume of consumer returns is growing exponentially, but the disparate elements of the reverse logistics process make it hard to keep up. Through the acquisition, we will continue making returns convenient and hassle-free for retailers and consumers.”
The Blue Yonder Returns Management solution provides retailers, consumers and logistics service providers with the following benefits:
- Superior visibility: Retailers can track their returns across the end-to-end reverse supply chain, enabling them to make smarter inventory decisions.
- Reduced costs: Rather than shipping individually returned items from each consumer, returns are merged together and returned in bulk, minimizing logistics costs.
- Improved consumer experience: Thanks to a returns network with thousands of drop-off locations, consumers have more convenience, and with a more connected returns process, they also gain visibility into the return and speed for their refund.
- Enhanced sustainability: Since returned items are consolidated and shipped together, this minimizes packaging and reduces empty truck miles, helping to improve waste and carbon emissions, respectively.
- Improved cycle time: By improving the speed at which a return moves from drop-off, through sorting, back to sellable stock, retailers improve item availability and speed up inventory turns.
“The physical movement of returned items is a major supply chain challenge, yet drop-off locations, transport services, downstream processing tasks, and SKU ownership remain siloed,” said Tim Robinson, corporate vice president, Returns, Blue Yonder. “With Blue Yonder Returns Management, retailers can optimize their returns process, enhancing speed, sustainability and cost effectiveness while simplifying the returns process for consumers.”
About Blue Yonder
Blue Yonder is the world leader in end-to-end digital supply chain transformation. With a unified, AI-driven platform and multi-tier network, Blue Yonder empowers businesses to operate sustainably, scale profitably, and delight their customers — all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption. blueyonder.com
“Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc. All other company and product names may be trademarks, registered trademarks or service marks of the companies with which they are associated.
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