Applause Survey Reveals Travel Apps Leave 37% of Users Unsatisfied When Facing Delays, Changes
Applause Survey of 5,200 User Experiences with Travel and Hospitality Apps Reveals Friction for Travelers, Opportunities for Brands to Differentiate with Higher Quality Digital Experiences BOSTON--(BUSINESS WIRE)--Applause, a world leader in testing and digital quality, today announced the results of a recent survey examining the use and user satisfaction of…