New Offering Improves the Patient Experience While Reducing Administrative Burdens
PLEASANTON, Calif.–(BUSINESS WIRE)–#AI—CharmHealth, a leader in healthcare technology solutions for providers, today announced the launch of CharmEasyCare, a new product designed to streamline the appointment booking process for both patients and healthcare providers. CharmEasyCare empowers patients to book appointments with minimal friction — whether in-person or virtual — based on specialty, location, availability and preferences. For healthcare teams, it reduces administrative workload and ensures providers’ time is used to its fullest potential.
“We persistently ask the question, ‘What can we do to improve access to care and overall outcomes?’ One very clear way is to facilitate connections between patients and doctors. By enabling patients to see a provider without delay, without hassle or a lot of red tape, we can help them feel better faster,” said Pramila Srinivasan, Ph.D., CEO of CharmHealth. “By streamlining the appointment booking process through intuitive technology, we also make it possible for providers to optimize their schedules and reach more patients, particularly in underserved areas where the nearest facility might be miles away.”
Care Is Just a Click Away
CharmEasyCare eliminates traditional barriers to healthcare access by removing the need for account creation or lengthy registration processes. Patients now can book an in-person or virtual appointment in just a few clicks. If a patient opts for telehealth, he or she can often be “seen” immediately, enabling practice groups to effectively function as a de facto urgent care. CharmEasyCare can also be vital for time-sensitive mental health services, enabling patients to get the help they need, when they need it, rather than waiting days or even weeks to secure an in-person appointment.
“CharmEasyCare has transformed how we manage patient scheduling and care at Open Mind Health,” said Dr. Craig Beach, CEO of Open Mind Health. “It’s user-friendly, efficient, economical, and seamlessly integrates into our EHR workflow — making every interaction smoother for both clients and providers.”
CharmEasyCare expedites the entire care process because patients don’t have to call in during office hours, sit on hold, or deal with an answering service. Patients can filter searches based on location, specialty, visit type, dates and times. All that is needed is a mobile number to confirm the appointment and basic registration that takes less than a minute to complete. There are no extensive questionnaires, no wait times — just care delivered the way patients want it.
CharmEasyCare Takes Off
Several practice groups, like Open Mind Health, have already deployed CharmEasyCare. After a highly successful beta, the product is now generally available.
CharmEasyCare is fully integrated with CharmHealth’s comprehensive EHR platform and requires minimal setup time from practice groups. They simply provide basic information, such as provider specialty, visit types offered, and whether a visit requires approval. From there, CharmHealth configures the core functionality and builds a custom interface that aligns with the practice’s brand
CharmEasyCare is the latest CharmHealth solution that leverages technology to reduce administrative burdens while enhancing the patient experience. Its debut comes on the heels of CharmHealth’s release of Charm AI Scribe, a feature that dramatically reduces documentation time and human error.
“We believe technology plays a pivotal role in the evolution of healthcare,” added Srinivasan. “By using machines to create efficiencies, inform decisions, and solve problems, we leave space for humans to share their unique gifts, focusing on patient health at a personal level. This, in turn, results in better outcomes across the board.”
For more information on CharmEasyCare, visit www.charmhealth.com/charmeasycare.
About CharmHealth
CharmHealth is a leading provider of innovative healthcare technology solutions that empower healthcare organizations to deliver efficient, high-quality care. With a focus on interoperability, patient engagement, and streamlined workflows, CharmHealth offers a comprehensive suite of solutions designed to meet the evolving needs of modern healthcare. For more information on CharmHealth, visit www.charmhealth.com. To get breaking news, follow the company on LinkedIn, Facebook and @charmhealth.
All brand names and solution names are trademarks or registered trademarks of their respective companies.
Tags: CharmHealth, CharmEasyCare, Charm AI Scribe, healthtech, healthcare innovation, healthcare, electronic health record, EHR, patient appointments, telehealth, AI, artificial intelligence, generative AI, AI assistant, patient engagement, patient assessment, digital health, healthcare technology, healthcare providers
Contacts
Media Contact
Dottie O’Rourke, for CharmHealth
TECHMarket Communications
650-344-1260
[email protected]
