Smarter Collections and Seamless Payment Engagement
SAN ANTONIO–(BUSINESS WIRE)–SWIVEL®, a leading digital payments solutions company, is excited to announce a new strategic integration with Paydoff, a cutting-edge collections automation and engagement provider for financial institutions. This partnership delivers a powerful and unified solution that empowers credit unions to enhance collections operations while offering an intuitive, frictionless member experience.
Key benefits of the integration include:
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Streamlined Collections:
SWIVEL’s powerful end-to-end digital payment platforms now integrate seamlessly with Paydoff’s advanced collections automation and engagement tools. This unified solution allows credit unions to manage collections more effectively and efficiently within a simplified workflow.
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Enhanced Member Experience:
The integration ensures credit union members receive the right message at the right time through the right channel, thanks to Paydoff’s sophisticated Collections Engagement and Automation platform. Powered by Machine Learning, this personalized approach allows members to interact with their credit union on their own terms—without needing to speak to a live agent—minimizing friction and improving the overall experience.
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World-Class Payment Solutions:
SWIVEL’s secure, flexible, and user-friendly payment solutions offers a streamlined repayment process. Supporting a variety of payment methods ensures convenience and ease of use for account holders, borrowers, and staff alike.
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Data-Driven Insights:
This partnership equips credit unions with rich analytics and actionable insights, enabling smarter decisions and more effective collections strategies. The result: improved operational performance and reduced delinquency rates.
“Many of today’s credit unions are seeking ways to modernize collections while offering more flexibility to their members,” said Cory McDaniel, SVP, Business Strategy at SWIVEL. “This integration with Paydoff supports that goal by combining automation, personalization, and secure payment options into one seamless experience.”
“We’re excited to partner with SWIVEL to bring this integration to credit unions nationwide,” said Richard Formoe, CEO at Paydoff. “Together, we’re empowering institutions to streamline collections while giving members the modern, self-directed experience they expect.”
About SWIVEL
SWIVEL®, an SWBC company, offers an integrated platform that simplifies the use of Apple Pay®, Debit, Credit, and ACH for payments. The platform serves over 2,000 clients, including financial institutions, K-12 education institutions, and the software companies that support them. SWIVEL integrates with existing systems to manage payments, streamline operations, and provide user engagement tools. With tailored risk management controls for each transaction, SWIVEL helps businesses maintain compliance and improve payment processes. The company is a wholly owned subsidiary of SWBC, headquartered in San Antonio, Texas. Find more information at www.getswivel.io.
Apple Pay® is a registered trademark.
About Paydoff
Paydoff is a leading AI-powered collections engagement and automation platform designed to help credit unions improve recovery rates, reduce delinquencies, and enhance the member experience. By combining smart workflows with personalized communication channels, Paydoff enables institutions to manage collections more effectively—without compromising the member relationship.
Learn more at paydoff.com.
Apple Pay®, VISA®, and Mastercard® are registered trademarks.
Contacts
Lisa Pinto
SWBC
lpinto@swbc.com
210.382.1520
